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As all our parcels are sent as registered and insured we require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.
Your order will be shipped once your payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your unique 'Delivery Number' and Delivery details. You will also receive the Carrier's details and their estimated transit time to your address.
New Zealand orders are batched and shipped bi-weekly or weekly depending on the volumes. 95% of New Zealand orders will be delivered within 4-10 Business Days from date of being ordered.
We ship over a thousand parcels each day, and as a result have negotiated competitive rates with our carriers. We do not make a profit on delivery charges so we effectively pass on the rate charged to us, to you. Shipping charges are based on the weight, size and destination of your parcel. If you would like to see what the delivery charge of any item would be to your postcode, please click on the Delivery Icon, which is available on each item's page on our website.
As a significant portion of the delivery charge is the cost of going to your address, the second, third, fourth, and subsequent items are much cheaper than the first one. So if we sell something that you may buy again in the future it may be a further saving for you to buy a few items at the same time rather than in multiple orders.
Shopping at oo.com.au is all about maximising your savings.
So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!
Once you have covered the cost of the delivery driver travelling to your address (covered by the first parcel delivery charge), the remaining parcels are only charged by the additional weight they represent, or in the case of flat rate parcels, at a discount of 50% of their low flat rate.
How can you benefit from Combine and Save?
Simply order any two or more items at a time and you instantly benefit by paying substantially lower shipping charges on the 2nd, 3rd or subsequent items.
Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 50%.
The service we use for most of our deliveries is Australia Post's eParcel, it is a registered delivery service. With this service Australia Post will deliver your item to your nominated delivery address. If no one is home, they will leave a card stating that your item is available for you to collect from your local post office. This service also allows us to deliver to Post Office Boxes. We also fully insure all delivery shipments. In the unlikely event your item is lost in transit, we will replace at our cost. We also work with a suite of courier companies who we contract to do some of our deliveries depending on the item being shipped and the location we are delivering to. These work much the same way as Australia Post’s eParcel service as they are also registered and insured services.
When we dispatch your order we email you to notify you of the carrier selected and advise a consignment note which may be used for track and trace.
New Zealand deliveries are made using NZ Post and couriers.
Once your order has been dispatched from our warehouse we will email the Billing Email Address with a notification of dispatch. This will include a unique delivery number and estimated transit time for our shipping contractor.
Yes, we deliver around Australia and New Zealand to residential, business or PO Box addresses. Please note that this service does not deliver to Norfolk, Christmas or the Cocos Islands.
Please note that if you live in an area that is generally considered difficult to access or is poorly serviced by Australia Post and/or couriers then we may not be able to deliver to you. This is more likely if the items you order from us are very bulky. In these cases we will offer you a full refund.
When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.
Orders will typically be dispatched within 24 hours of your payment being approved.
Our transit guidelines are:
To:
Sydney Metro: 1-3 working days
Other NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@oo.com.au and quote your Delivery number for follow-up.
If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@oo.com.au and we will assist in tracking it.
At this point in time we only ship to Australia and New Zealand. However, as international postage charges make it more reasonable we will assess expanding beyond these two countries. So please keep checking our website and/or subscribe to our Newsletter for regular updates.
While we consider Norfolk Island to be part of Australia and welcome customers from Norfolk Island shopping on oo.com.au, most carriers, other than Australia Post, consider Norfolk Island to be an 'international destination' and their delivery charges are priced accordingly. In addition they require customs declarations and other paperwork required for international shipping.
As such we have no problem shipping orders to Norfolk Island using Australia Post and we find Australia Post's shipping charges to be reasonable.
The only limitation is that Australia Post will not carry parcels that are in excess of 20kgs or longer than 1.05meters. So if you do happen to order an item that is heavier or larger than these dimensions, while our website will accept your order at the 'delivery charge Australia Post would charge' if they would take that item, but we reserve the right to cancel the order or amend the delivery charge to reflect our actual cost subsequent to the order being placed.
If we have to cancel the order we will immediately refund any payments made.
For more information please contact customerservice@oo.com.au to inquire as to whether we can ship an item or not to Norfolk Island.
All items are typically dispatched the next business day or the day after, once your payment has been confirmed.
When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.
Orders will typically be dispatched within 24 to 48 hours of your payment being approved.
Our transit guidelines are:
To:
Sydney Metro: 1-3 working days
Other NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@oo.com.au and quote your Delivery number for follow-up. If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@oo.com.au and we will assist in tracking it.
Yes, we do. We call this "Combine and Save". The more items you order the less the delivery cost is per item.
The Delivery Fee is made up of a Base Fee plus a Weight Fee that depends on the destination and weight of the product. The Base Fee is only charged once per order so if you order multiple items in an order then the delivery charges per item work out cheaper. Also, if you purchase 2 item and one is FREE delivery item, then you will only be charged the full amount of postage cost for the item that is not free postage.
For some items we charge a flat rate Australia wide (weight-based for New Zealand). You only ever pay the full flat rate charge on one item if there are no other items in your order or the other items are either flat rate or free delivery items. All additional flat rate charges are halved. If there are weight-based items in the order then all the flat rate fees are halved.
We cannot guarantee arrival by a certain date.
All items are typically dispatched the next business day, once your payment has been confirmed. When dispatch is arranged through Australia Post eParcel a tracking number is generated. We email you this tracking (consignment) number when it is generated at the time the goods are dispatched. If you wish to track your parcel thereafter, please visit Post eParcel http://www.eparcel.com.au and input your tracking number. If we dispatch your order using one of our courier companies you will receive a dispatch email advising you of the consignment number and link so that you can track and trace your order until it arrives at your address.
Orders will typically be dispatched within 24 to 48 hours of your payment being approved.
Our transit guidelines are:
To:
Sydney Metro: 1-3 working days
Other NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@oo.com.au and quote your Delivery number for follow-up. If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@oo.com.au and we will assist in tracking it.
Our Parcels are not labeled with our company details. The only information (apart from your name, delivery address and contact number) on the label is the letters 'OO' and our return address, which is used by Australia Post and our Couriers to return unclaimed parcels. The Invoice is not attached to the Parcel. It is emailed to the recipient on the Billing address (we do not send any emails or paperwork to the Ship To Address person).
If like many of our customers you intend to re-sell our stock to your customers then you can be assured that we do not put anything on or in the package that links that product back to us.
Yes you can, as long as the delivery address is in Australia or New Zealand.
Please Note : If making your purchase from outside of these two Countries, please use the Australian or New Zealand Mailing address as your Billing address (as well as the Shipping address) or our Website will not accept your purchase. You may use your email address in the Billing section, so that you receive the Tax Invoice, as oppose to the recipient.
Currently, we do not have this facility available.
All items are typically dispatched the next business day, once your payment has been confirmed.
Orders will typically be dispatched within 24 hours of your payment being approved.
Our transit guidelines are:
To:
Sydney Metro: 1-3 working days
Other NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@oo.com.au and quote your Delivery number for follow-up.
If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@oo.com.au and we will assist in tracking it.
Yes. Please give us notification via email that you are sending a courier to pickup your order for you. Please also ensure that your courier has your order number and name as a pickup reference. In some rare circumstances when orders are paid for by credit card our bank may require us to obtain photo identification on pickups. In these circumstances we may require some form of verification from you before allowing your courier to collect your order.
Our address for pickups is:
'OO' Head Office and Warehouse:
17 O'Riordan Street
Alexandria NSW 2015
Our office hours are; Mon-Fri 9am-5pm AEST (except on NSW public holidays)
Some products are displayed with a Flat Rate fee and a comment "Not available for pickup". These items are termed "Non-Pickup" items and are not available for pickup from our warehouse even if you select the Pickup option during checkout. The reason is that these items are warehoused elsewhere and are dispatched by a third party on our behalf.
All items are typically dispatched the next business day, once your payment has been confirmed. Items are sent via Australia Post or via our courier if the item is particularly bulky.
Australia Post provides the following Guidelines for the delivery of your order:
To:
Sydney Metro: 1-3 working days
Other NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
Other Capital & Regional area's: 3-7 working days
Over 90% of Orders shipped by Australia Post arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please notify customerservice@oo.com.au and quote your Delivery number for follow-up. Items going via Courier have very similar transit times. If your order is to New Zealand please allow 4-10 business days from the date of order to be delivered. Over 95% of orders do arrive within this timeframe, but if your order has not arrived after 10 business days, then please email us at customerservice@oo.com.au and we will assist in tracking it.
Yes, in virtually all cases your Package can be picked-up from our warehouse. To do this, please select "Pickup" as your delivery preference. There is no delivery charge when you pick up from us.
You will be notified by email once your order is ready for pick up. Please do not attempt to pickup your orders before this time as it may not be ready for you. Please plan appropriately if you have ordered items that require special handling or a large vehicle.
Please ensure you bring photo identification (driver's licence, passport, etc) and your order number.
Please note that we require orders to be picked up within a week of us notifying you that it is ready for collection. Failure to pickup in this time frame may result in us cancelling the order and retuning the package to stock for resale.
Our address for pickups is:
'OO' Head Office and Warehouse:
17 O'Riordan Street
Alexandria NSW 2015
Our office hours are; Mon-Fri 9am-5pm AEST
(except on public holidays)
There is a very limited number of items that are warehoused in another location. These cannot usually be picked up, and must be shipped to you. If this is the case we will mention this on the item's website listing.
Once your order has been picked and is ready for pickup we will send you an email notifying you that it is ready for your collection.
Please pick this up promptly from our warehouse (address below) as items not picked up within a week of notification of availability may be cancelled and returned to stock.
Our address for pickups is:
'OO' Head Office and Warehouse:
17 O'Riordan Street
Alexandria NSW 2015
Our office hours are; Mon-Fri 9am-5pm AEST
(except on public holidays)
Yes, we do - we call this "Combine and Save". The more items you order the less the delivery cost is per item.
The Delivery Fee is made up of a Base Fee plus a Weight Fee. The Base Fee is only charged once per order so if you order multiple items in an order then the delivery charges per item work out cheaper. Also, if you purchase 2 item and one is FREE delivery item, then you will only be charged the full amount of postage cost for the item that is not free postage.
On some of our items we set a flat rate delivery fee regardless of destination. We do this on small items such as books, where our delivery partners charge a countrywide flat rate. The flat rate fee applies to each item purchased however when you purchase multiple flat rate fee items YOU PAY HALF THE FEE FOR SUBSEQUENT ITEMS. You even pay half the fee on ALL flat rate items if your order contains any items that have a standard (weight and distance) delivery charge.
For example, if you buy 2 items with a $5 flat rate delivery fee then you pay only $5 + $2.50 = $7.50 instead of $10.
Note 1: the fee is halved for all but the highest single flat rate fee, but only if there are no other standard delivery fee items in the same order.
Note 2: if your order has a mix of flat rate and standard (i.e. weight-based) delivery fees, then the fees are added together to get the total delivery fee for the order.
Shopping at oo.com.au is all about maximising your savings.
So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!
Once you have covered the cost of the delivery driver travelling to your address (covered by the first parcel delivery charge), the remaining parcels are only charged by the additional weight they represent, or in the case of flat rate parcels, at a discount of 50% of their low flat rate.
How can you benefit from Combine and Save?
Simply order any two or more items at a time and you instantly benefit by paying substantially lower shipping charges on the 2nd, 3rd or subsequent items.
Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 50%.
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