Help : I have completed my order, but I can't Check-Out, help?

3. Both your billing address and mailing address must be within Australia. If you are purchasing from Overseas and sending the item to someone within Australia or New Zealand. If you are purchasing from any other country and sending the item to someone within Australia or New Zealand, please use the mailing address as your billing address, with exception of the email address. You may use your own email in the billing address to ensure you receive the tax invoice and notification of order approval and dispatch.

If ALL else fails and you could not Check-Out using your preferred Payment Method; take the Bank Deposit option. This option allows you to Check-out without paying. Our finance department will be in touch with you via email with details of how to pay by Bank Direct Deposit. You may then reply to finance@oo.com.au and change your preferred method of payment to credit card at this point.

Please be aware though that, if after 4 days from receiving the initial correspondence from us regarding our Bank Details (for Direct Bank Deposit), you have not finalised your payment, our system will cancel this order and return the items you have bought to stock. This may result in someone else purchasing it and that item becoming sold out.

If you continue to have trouble, please email customerservice@oo.com.au with a detailed description of your problem and they will endeavour to resolve the problem for you. Please send through the exact wording of the problem that you see, when trying to Check-out. Alternatively, you may call our Hotline on 1300 132 151 (or +612 8336-6788 from New Zealand) and make your purchase over the phone.

Please note that whilst we do not charge to assist you over the telephone to place your order via the web, if we place the order for you, an administration fee of $5 applies.