All products purchased from us come with warranties and are fully guaranteed.

There is a very small percentage of items that do not work as intended, or get damaged in transit. In the unlikely event of this happening with an item you have received, please email our Customer Service team on customerservice@oo.com.au and give a full detailed description of the problem, as well as your Order number.

Depending on the problem our customer service team will determine how best to resolve your problem with minimum inconvenience to you.

If it is found that the item you received is faulty, either us or our supplier if they are responsible for the warranty, will exchange it at no cost to you. If neither OO , nor our supplier, has any more of the product in stock, then a full refund will be provided.