We better our competitors prices by 120% of the difference. Our 120% Price Smash Policy ensures you get the best prices when shopping at oo.com.au. Click here for more information.

This ensures that you have TOTAL PEACE OF MIND in knowing that what you purchase from us, you are getting the absolute best deal.

Let us assure you that ALL OUR ITEMS/PRODUCTS THAT WE STOCK ARE 100% GENUINE AND AUTHENTIC.

We have a very thorough buying process and do not consider any items that may potentially be copies or fakes.

We would like to make this issue very clear that we DO NOT sell any products that are NOT AUTHENTIC or that are DAMAGED at 'OO'.

All items we sell are also fully guaranteed.

We are proud to offer you a massive range of top international and local brand and other quality merchandise at amazingly low prices.

When shopping at oo.com.au you will save up to 80% off retail prices on over 30 Department Store categories.

Our range is always fresh and dynamic with over 75 new items being received each week.

Our prices are so low as we sell predominantly via the internet so we don’t have all the typical retail overheads. This means all our savings can be passed onto you giving you absolutely awesome deals.

This saving doesn't mean you have to compromise on any of the normal 'bells and whistles' you are accustomed to when shopping in your favourite retail stores. We offer a No Questions Asked Money Back Guarantee, 120% Price Smash Policy which ensures you always pay the lowest prices even after your purchase, full warranties and transit insurance, awesome customer service over email or via our telephone hotline, and you can even earn Velocity Points on every item you purchase from us.

As our prices are so low we often sell out of items quickly. To ensure you don’t miss out on a bargain, we offer a free newsletter service for new product arrivals, free shipping, discount coupons and other great promotions. Click Here if you wish to subscribe to our newsletters.

We operate on a "first come first served" basis. As our prices are so low we often sell out of items quickly. To ensure you don’t miss out on a bargain, we offer a free newsletter service for new product arrivals, free shipping, discount coupons and other great promotions. Click Here if you wish to receive our newsletters.

We work hard with our suppliers to restock product lines that are in demand. However, a portion of our stock is one-off opportunity buys which may or may not be available again. If we are not certain we will be receiving a product back in we remove it from our listings.

It is possible that we may restock any item again, so make sure that you are subscribed to our newsletter Click Here for regular updates of the newest and best products we get in.

This means that we no longer believe that we will be able to restock that item at all or at a price that would be as attractive to our customers as the ones that sold out.

If any item is removed from our website it generally means that we do not plan to restock that item in the near future.

However we are often surprised with the products we are offered, so please register here for our newsletters and we will notify you with all hot, new items we receive in each week.

Yes you can. Our Marketing and Purchasing teams are always open to Product demand and suggestions for future purchasing consideration. Please email your request to customerservice@oo.com.au

Due to our high turnover of stock and nature of our business, we regret we are unable to reserve stock for any of our customers. Our deals are on a first 'come', first 'buy' basis!

Really glad you asked, we love answering this question!

Being a retailer that sells predominantly online we are able to provide a national 24-hour service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. Because we don't have these overheads we do not need to charge the same high margins they require in order to sustain their businesses.

We focus on supplying high volumes at low margins which means great deals for you.

Customers return goods for a number of reasons - for example, they may have changed their minds and no longer want the item, or they may have had difficulty operating the item. More often than not, there is nothing wrong with the item.

What Does It Mean?
An item that is classed as "refurbished" is an item that has been returned to the manufacturer, who has thoroughly tested the item, and repackaged it for resale. It has been approved for resale because it has met a set of stringent standards. In most cases, the item looks brand new, and operates like a brand new item, but it may have different packaging. The cost of such an item is usually lower.

NOTE:With refurbished MP3s and MP4s all headphones and accessories are BRAND NEW, only the main unit is refurbished.

Why Buy Refurbished?
We only source refurbished items from manufacturers who have extremely good, quality products and reputations, and have very high standards of testing. When you see a refurbished offer from oo.com.au, you know you are getting a great deal, without compromise.

What Was Wrong With The Item and How Do I Know It Has Been Fixed?
Very often there was no problem with the item; where a problem is found, the item is repaired so that it is like new, after which it is deemed by a qualified service bureau to be in full working order. The item will typically be tested at least twice. In fact, the return rate of refurbished items is often less than the return rate of new items. In any event, you will still receive the same warranty protection with a refurbished item that you would with a new item. Rest assured - when you buy a refurbished item you not only get a great deal, you get total peace of mind.

From time to time we run special promotions to offer further discounts on our already exceptionally low prices. When these promotions end the normal price takes effect again. Occasionally when we restock a product the purchase price goes up to the extent that we have to adjust the selling price upwards too.

We will always ensure that any selling price we have is super competitive in the market and we back that up with our 'Low Price Guarantee'. As a result, we are unable to extend a lower price offer once the price has been adjusted upwards. To avoid disappointment we encourage you to purchase when you see something at a price you find attractive.

From time to time we do reduce product prices if we receive a new shipment at a lower cost price and we are able to pass that saving onto our customers. We also run short term promotions from time to time where we may reduce the prices of all or some of our items.

We regret that we are unable to apply this lower sales price to purchases made prior to this price change.

Only if that item is also for sale as an individual item. If an item is only available through our Wholesale Bulk Lots we regret that we are unable to sell single items from our wholesale bulk lots, as they are pre-packed and counted as a unit, for our 'Wholesale Bulk Lots' Category.

We do sell multiple items for Bulk Ordering. If you wish to purchase in Bulk, please advise us of the details, including the EXACT item/s, stock quantity you require and your shipping address, as freight costs depend on the size & weight of the parcel.

We will then reply with item availability and best offer we can give you for your request.

Parfum :	Lasts for more than 5 hours. Parfums are usually the most expensive as it contains very little alcohol. A little amount can last for a long time
Eau de Parfum (EDP) :	Lasts up to 4-5 Hours. It is more potent than Eau de Toilette however it is more expensive
Eau de Toilette (EDT) :	Lasts up to 2-3 Hours. Eau de Toilette's are most common on the market and is pretty much the standard strength across all perfume ranges
Eau de Cologne :	Lasts up to 2 Hours. It is a perfumed liquid composed of alcohol and certain aromatic oils
Aftershave :	Used by men after shaving, it contains 70% alcohol. Aftershave is a fragrant lotion used on the face after shaving

Every watch sold by oo.com.au comes with a minimum 12 month warranty against manufacture defects which is provided either by the manufacturer or oo.com.au. In many cases the warranty provided is greater than 12 months, please refer to each watches listing to see the warranty period.

The warranty on each watch covers manufacture defects only. It does not cover wear and tear, the battery or the strap.

oo.com.au does however provide a warranty for the battery for 3 months from date of purchase. oo.com.au also provides a warranty for the strap, only if there is a manufacture defect, which is evident immediately or within a few days or weeks of use.

There are several features that help make a watch water-resistant. The most important is the gaskets, or 0 rings-made of rubber, nylon or Teflon which form watertight seals at the joints where the crystal, case back and crown meet the watch case. If the watch is a chronograph, the chronograph pushers will also have gaskets.

In addition, water-resistant watchcases are lined with a sealant, applied in the form of a quick-hardening liquid, which helps keep water out.

Over time the gaskets can become contaminated or misshapen, cases become distored or crystals loosten or break. Without specific preventative maintenance, over time the seals will weaken and the effectiveness of the water resistance will reduce.

Furthermore watches are NOT designed to be used around warm water or saunas. Warm water can cause the seals to expand and let water in. This can be seen by small precipitation on the watch glass. In most cases the precipitation will disappear and this most likely will not affect the watch functionality . If this does occur, to the extent permitted by law, it is not covered by warranty. If you are concerned about damage to the watch please take it to a watch repair to test / fix the seal. No warranty will cover watches that have been used in warm water or beyond their water resistance capabilities.

1. 30 meters - Not suitable for any immersion in water, but will withstand splashes of water.
2. 50 meters, Suitable for surface swimming.
3. 100 meters, Can be worn snorkeling, not diving.
4. 200 meters, Suitable for recreational scuba diving.
5. 1,000 meters, Can endure deep-sea diving.

The depth specified on the watch dial represents the results of tests done in the laboratory, not in the ocean. They refer to the depth at which a watch will keep out water if both watch and the water are perfectly motionless. These conditions, of course, are never achieved in a swimmer's or diver's environment. In real life, the movement of the wearer's arm through the waterdramatically increases the pressure on the watch; so it cannot be worn to the depths indicated by lab testing machines.