All products purchased from us come with warranties and are fully guaranteed.

There is a very small percentage of items that do not work as intended, or get damaged in transit. In the unlikely event of this happening with an item you have received, please email our Customer Service team on customerservice@oo.com.au and give a full detailed description of the problem, as well as your Order number.

Depending on the problem our customer service team will determine how best to resolve your problem with minimum inconvenience to you.

If it is found that the item you received is faulty, either us or our supplier if they are responsible for the warranty, will exchange it at no cost to you. If neither OO , nor our supplier, has any more of the product in stock, then a full refund will be provided.

All shipments are covered by transit insurance. If you have received an item that is damaged please contact us at customerservice@oo.com.au and advise us of the nature and extent of the damage. Please also advise us of your name, contact number and order number.

It is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles.

We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.

If you decide that you do not want an item you have ordered, you may take advantage of our No Questions Asked Money Back Guarantee and return it to us. To do this you must notify us of your intention to return the item you no longer want to customerservice@oo.com.au, within 20 days of us dispatching your order to you.

You must also notify us within 14 calendar days from the date of your product being dispatched from our warehouse of any damage or faults. After this time period your product's normal warranty applies.

Once we have received your returned item or the refund has been approved according to your issue, we will then send you either notification of receipt of your item and/or an email issuing you a credit Refund. The type of Refund will be based on previous discussions, as to the type of problem. You will either receive a Refund into your nominated bank account or a Credit in the form of a Coupon, which you can then use on a future purchase. If you have not received your Refund, after your approval notification, within 2 working days, please contact our Finance dept. at finance@oo.com.au and we will promptly investigate why it has not been issued and rectify it.

Yes you may exchange your item, under our No Questions Asked Money Back Guarantee.

Conditions apply so please click here for our full Warranty and Returns Policy

Every item we sell comes with a warranty. Please refer to each product's listing page to see the warranty period applicable to that product.

Please also click here to view our full Warranty and Returns Policy

If the item becomes faulty during the Dead on Arrival (DoA) period, which is within the first 14 after we dispatch it then oo.com.au or our suppliers, if they are managing the warranty, will cover the shipping costs. During the warranty period, after the DoA period, you will need to cover the return shipping costs to oo.com.au or to our supplier if they are managing the warranty.

Should you have a change of mind and would like to either exchange the item (subject to our Returns and Warranty Policy), the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our warehouse.

Yes we will still accept the item, just as long as it is according to our Returns Policy Click Here (Faulty or Damaged items only)

However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.

NOTE - This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.

As you are our customer, our warranty commitment is to you.

However if your customer is able to provide us with the original invoice number under which we sold the item to you, then we will honour the warranty to you and you can pass your rights to your customer as you wish.

Unlike with other online sellers who do not allow for the transfer of warranties, with us this is not a problem. The warranty that came with the product we sold you may be passed onto your customer if you are using us as a drop shipper or even if you just sell your goods onto someone else.

The only requirement we have is that when either you or the end owner of the goods wishes to make a claim that your / they provide us with the order number on their order.

Then they just need to follow the normal returns processes as laid out in our Warranty and Returns section.

The Warranty information can be seen on our website, in the items information, under Warranty. While we keep a record of all sales and also of all listings even after the item is sold out, we suggest you keep a printed copy of the listing for warranty purposes.

Yes you are able to drop off items to be exchanged or refunded.

Our address is;
'OO' Head Office and Warehouse:
17 O'Riordan Street
Alexandria NSW 2015

Our office hours are; Mon-Fri 9am-5pm AEST (except on public holidays)

To view our full warranty and returns policy Click Here.