If you have established that it is not a Login Password issue. Then it could be a problem with your browser's "cookies", which are small pieces of information remembered by your computer, such as your sign-in details. Our website uses a cookie on your computer to remember who you are. You can fix this by deleting the cookie on your computer for "oo.com.au". Simply follow these steps:

1. Close Internet Explorer.
2. Click on the Start button -> then Search
3. Select "All Files and Folders"
3. Type "cookies" into the first Search box -> then click the Search button
4. You will see a few of the search results, which show folders called "Cookies".
5. Open the first Cookies folder, and delete any files which mention oo.com.au.
6. Go back and repeat the process for every Cookies folder in your search results.

This should fix the problem, however if the problem continues, you should try downloading "Firefox". It is a Popular and Free browser to Internet Explorer, which is fast to download http://www.getfirefox.com/