Your credit card may have been declined due to the following reasons:

1. Insufficient cleared Funds
2. Your card has expired
3. Incorrect CSC number, preventing transaction
completion (please refer to "What is my Credit Cards CSC number?" Click Here)
4. We do not except Diners cards, but we do accept American Express cards
5. Error message 23 appears and this may mean you are typing your credit card number with spaces. If you try entering your credit card number as a single number, without any spaces, you shouldn't have any further problems.

Should you be experiencing problems with your Credit Card payment, we recommend that you either fax through your order and credit card information to us on (02) 8336 6799 (or +612 8336 6799 from New Zealand) or phone our Customer Service Hotline between 8:30am and 5:30pm AEST at 1300 132 151 (or +612 8336-6788 from New Zealand), Mon-Fri and we will process your order manually.

Please note that whilst we do not charge to assist you over the telephone to place your order via the web, if we place the order for you, an administration fee of $5 applies.