About Us

Who Are We?

Welcome to oo.com.au, Australia and New Zealand's Biggest Online Department Store.

With over 30,000 products, from a range of top international and local brands, all at amazingly low prices, our goal is to make your shopping search a success.

oo.com.au has been selling items at highly discounted prices since January 2002 and in mid 2004 became an online retailer of these products, with the launch of this website.

Since then our site has grown from strength to strength, our range has increased dramatically – over 100 new products are listed each week – and we have been the online retail leader in driving prices down and delivering value for our customers.

When shopping at oo.com.au you will save up to 80% off retail prices on quality branded products in over 30 Department Store categories.This saving doesn't mean you have to compromise on any of the normal 'bells and whistles' you are accustomed to when shopping in your favourite retail stores. We offer a No Questions Asked Money Back Guarantee, Low Price Guarantee which ensures you always pay the lowest prices even after your purchase, full warranties and transit insurance, awesome customer service over email or via our telephone hotline, and you can even earn Velocity Points on every item you purchase from us.

As our prices are so low we often sell out of items quickly. To ensure you don't miss out on a bargain, we offer a free newsletter service for new product arrivals, free shipping, discount coupons and other great promotions. Click Here if you wish to subscribe to our newsletters.

How Have We Structured The Site?

Over the years we have had lots of feedback from large numbers of our customers telling us how we can make the site and the oo.com.au shopping experience convenient and enjoyable. These are some of the features we have on the site:

You have told us it is important to make it really easy to find the products you are looking for. There are over 30,000 products on our site, so a lot to search through! We have:

Invested in one of the best search features around. You can see it at the top right hand corner of this page. Simply enter any product, brand, or category that you are looking for. We think it works really well. But don't take our word for it, why not try it?
Our category navigation is always at the top of the page where you can find it easily. Hover over any of the categories and at a glance you'll see all of the sub-categories that are in it.

You have told us that product information needs to be really clear and useful in making purchase decisions. We agree. It's no good for our expert buyers to scour the world for the best products at the best prices, if you can't see exactly what you are buying. So we:

Have product pictures that are much bigger than most retail website, to make the products you are buying even clearer
Feature Product Reviews so you know what other customers have thought about the product. We'd also encourage you to add product reviews for any of the products that you have bought from our site.
Make it easy to find all product details, warranty and delivery information
Have a Question & Answer feature that allows you to ask questions of our experts as well as other customers and let other shoppers learn from it
Have further information on our major brands so you can learn more about who made the products and easily browse the range of products from that brand

You told us good customer service is all-important. We're constantly working on it, but some of the ways we think we already offer great customer service are:

We love getting your calls and emails to our customer service centre based here in our warehouse in Sydney, so we've made sure that wherever you are in the site, you can find our phone number and contact details
We want you to be confident when you buy from us, which is why we have a No-Questions-Asked money back guarantee and full warranties on all our products
Added extended product warranties to many of our products to give you peace of mind that your product will be covered for years to come

How Can We Offer Such Competitive Low Prices?

Really glad you asked, we love answering this question!

Being a retailer that sells predominantly online we are able to provide a 24-hour 7-days a week service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. Because we don't have these overheads we do not need to charge the same high margins they require in order to sustain their businesses.

And that's why we can offer amazing prices on an ever-increasing range of quality products and brands, so you can enjoy the thrill of getting exactly what you want at a bargain price.