home

What's Happened To The Site?

Following feedback from large numbers of our customers we have made a number of changes to our site...

You told us it is important to make it even easier to find the products you are looking for. There are over 5,000 products on our site, so a lot to search through! We have:

Built a new search for our site. You can see it at the top right hand corner of this page. Simply enter any product, brand, or category that you are looking for. We think it works much better now. But don't take our word for it, why not try it?
We have moved our category navigation to the top of the page where you can find it easily.

You told us to make our product information clearer and more useful. We agree. It's no good for our expert buyers to scour the world for the best products at the best prices, if you can't see exactly what you are buying. So we have:

Made the product pictures much bigger to make the products even clearer
Made it easier to find all product details, warranty and delivery information
Added Product Reviews so you know what other customers have thought about the product
Added a Question & Answer feature that allows you to ask questions of our experts as well as other customers and let other shoppers learn from it
Added information on our major brands so you can learn more about who made the products and easily browse the range of products from that brand

You told us good customer service is all-important. We're constantly working on it and have made some changes there too:

We love getting your calls and emails to our customer service centre based here in our warehouse in Sydney, so we've made sure that wherever you are in the site, you can find our phone number and contact details
We want you to be confident when you buy from us, which is why we have a No-Questions-Asked money back guarantee and full warranties on all our products
Added extended product warranties to many of our products to give you peace of mind that your product will be covered for years to come

You told us to make the online shopping process clearer. We have:

We exist to make your shopping search a success. Once you have found what you are looking for, look for the circular green button, and you can be sure it will take you one step closer to your purchase

Buy

One other thing we found out by talking to our customers was that there was confusion around our old logo - was it the letter O, Zero's, Eyes, Eggs on Avocado? Does it really matter that there was confusion about the logo? Probably not. But having made all the changes to the site to make search easier, make the product information really clear, bring customer service to the fore, and ensure you can buy easily and with confidence, we wanted to reflect this in our logo. And so:

Most importantly though, you told us that you wanted us to continue offering amazing prices on an ever-increasing range of quality products and brands, so you can enjoy the thrill of getting exactly what you want at a bargain price. And that is exactly what we're going to do.