Online Shopping - oo.com.au

Help Centre

• My Account

  1. How do I login to my account?
  2. Why can't I login?
  3. I have forgotten my Login, can you help me?
  4. How do I register as a new customer?

  All My Account Help »

• Ordering

  1. How do I go about getting a Tax Invoice?
  2. Can I change or cancel my order once Submitted?
  3. I have completed my order, but I can't Check-Out, help?
  4. Why shop with us?

  All Ordering Help »

• Payments

  1. What Payment methods do you accept?
  2. Can I pay by Money Order or Cheque?
  3. What Credit Cards do you accept?
  4. Is your site secure for Credit Card purchases?

  All Payments Help »

• Products

  1. Can I purchase your items from your premises directly, or do you only sell from your website?
  2. Can I physically see an item on your website before I purchase it?
  3. Do you Price Match or better your Competitors prices?
  4. Do you sell Genuine Authentic items or copies?

  All Products Help »

• Delivery

  1. What if I am not at home when you deliver my goods?
  2. When will my order be shipped?
  3. What will delivery cost me?
  4. How do your delivery charges work?

  All Delivery Help »

• Warranty & Returns

  1. What is Extended Warranty?
  2. I just received my item, but it is faulty, what do I do?
  3. I have received my item but it is damaged, what do I do?
  4. How soon do I need to advise you if I no longer want an item?

  All Warranty & Returns Help »

• Fundraising

  1. How Do We Assist Schools, Clubs, Community Groups and Charities with their Fundraising?
  2. What Does It Cost To Join the Fundraising Initiative?
  3. How Can I Apply or Find Out More Information?

  All Fundraising Help »

• Other FAQ

  1. Can I order from you if I am under 18 years old?
  2. Do you have outlet shops?
  3. Where can I leave feedback, testimonials or suggestions in relation to your service & website?
  4. Do you offer Gift Certificates?

  All Other FAQ Help »