Ordering

  1. How do I go about getting a Tax Invoice?
  2. Can I change or cancel my order once Submitted?
  3. I have completed my order, but I can't Check-Out, help?
  4. Why shop with us?
  5. How to search for products quickly.
  6. How do I order?
  7. I want to Check-Out, but my Basket says items are no longer available?
  8. I want to pay for my order, but my order has been cancelled, how do I restore my order?
  9. How can I see my previous orders?
  10. I received a different item to what I ordered!
  11. Can I order on the web and then come in and pay for it and pick it up?
  12. Why Show Australian Dollars when Paying in New Zealand Dollars?
  13. If I want my order shipped to New Zealand is there any additional charges that I may face?
  14. How do I add a Gift Card to items that I have ordered?

  1. How do I go about getting a Tax Invoice?

    Once your order has been approved by our Finance dept., you will receive an email, with your Tax Invoice details, to your registered billing email address. Should you require another copy simply Sign In to your account and your orders will be displayed.

  2. Can I change or cancel my order once Submitted?

    Once your order is placed it goes to our Finance team for review and then is sent electronically to our warehouse and dispatch centre for pick, pack and shipping.
    We use the latest in technology to enable us to process and ship orders really quickly and in some cases it may only be a matter of hours from the time you place your order until the time it is shipped.
    Until your order is submitted to the warehouse we can make changes to it, but unfortunately after this point we cannot change or cancel it.
    If you have placed an order and you wish to change or cancel it, please call us immediately (or if you order out of our business hours: Mon - Fri 9am to 5pm Sydney time - then call as soon as we reopen) on 1300 132 151 (or +612 8345 4388 from New Zealand) and hopefully we will be able to accommodate your request before the order is submitted for despatch.
    Please DO NOT EMAIL us with your request, as it is quite possible that your email will not be opened prior to the order being submitted to the warehouse

  3. I have completed my order, but I can't Check-Out, help?

    There are a number of reasons as to why you could not Check-Out, below are some of the more common reasons, please double check the following:

    1. Your suburb and post code must correlate

    2. Credit Card declining (check out our checklist on Why was my Credit card declined? It may be that the card you are using is temporarily offline. If you have another credit card please try using that. We accept all credit cards except Diners Club.

    3. Both your billing address and mailing address must be within Australia. If you are purchasing from Overseas and sending the item to someone within Australia or New Zealand. If you are purchasing from any other country and sending the item to someone within Australia or New Zealand, please use the mailing address as your billing address, with exception of the email address. You may use your own email in the billing address to ensure you receive the tax invoice and notification of order approval and dispatch.

    If ALL else fails and you could not Check-Out using your preferred Payment Method; take the Bank Deposit option. This option allows you to Check-out without paying. Our finance department will be in touch with you via email with details of how to pay by Bank Direct Deposit. You may then reply to financeadmin@oo.com.au and change your preferred method of payment to credit card at this point.
    Please be aware though that, if after 4 days from receiving the initial correspondence from us regarding our Bank Details (for Direct Bank Deposit), you have not finalised your payment, our system will cancel this order and return the items you have bought to stock. This may result in someone else purchasing it and that item becoming sold out.
    If you continue to have trouble, please email customerservice@oo.com.au with a detailed description of your problem and they will endeavour to resolve the problem for you. Please send through the exact wording of the problem that you see, when trying to Check-out. Alternatively, you may call our Hotline on 1300 132 151 (or +612 8345 4388 from New Zealand) and make your purchase over the phone.
    Please note that whilst we do not charge to assist you over the telephone to place your order via the web, if we place the order for you, an administration fee of $5 applies.

  4. Why shop with us?

    Where do we start…:)

    We work hard to offer a massive range of top international and local brands and other top quality merchandise at up to 80% below the prices you would pay for these items in retail stores.

    We want our customers to be absolutely confident that they got a great deal, and therefore we guarantee that you will always receive the lowest price in Australia when shopping with oo.com.au, courtesy of our Lowest Price Guarantee.

    Every item sold comes with full warranties and transit insurance so you can shop with total peace of mind. In addition if you receive something you don't like we have a No Questions Asked Money Back Guarantee.

    To top it all off we give our customers exceptional customer service via the phone on our hotline 1300 132 151 (or +612 8345 4388 from New Zealand) or via email at customerservice@oo.com.au

    As an additional bonus you can receive points every time you purchase a product from oo.com.au. Sign up for our rewards programme and you will receive 1 Cool Reward point for every $1 you spend with us - Once you have collected enough points you can exchange the points for oo.com.au gift vouchers. Please check out our Cool Rewards programme for more details.

  5. How to search for products quickly.

    A quick way to find an item you are looking for is to type a keywork into the Search Box and click on the Go button.

  6. How do I order?

    We have made the ordering process as simple as practical using a two stage process:
    Stage 1: Browse through our product range, clicking on the Category list on the left of the screen and clicking through to the products that look interesting to you. When you find products you would like to order then click on the "Add To Basket" button for the product.

    Stage 2: When you are done putting products into your basket, click on the Checkout link in the "Basket Contents" box shown on most pages on the top right or the Checkout button on the right of the top navigation bar. The website will then lead you securely though the process of providing delivery and payment details.

  7. I want to Check-Out, but my Basket says items are no longer available?

    Our stock is managed on a first-come-first-served basis. If stock is no longer available for you to order, yet you have previously placed it in your basket, this likely means that someone else completed the checkout with the stock you have attempted to order.

  8. I want to pay for my order, but my order has been cancelled, how do I restore my order?

    If our Finance department does not receive your payment for BPAY or Direct Deposit payments, or they do not receive responses from you in confirming or security checking your payment through other methods within their time guidelines, they will cancel your order and return stock ordered to stock for resale to others.
    In most cases they will attempt to make contact by email and telephone before cancelling your order.
    We apologise if this has caused you inconvenience and our Finance Department may be able to assist in restoring your order (subject to stock availability) - please email financeadmin@oo.com.au and they will advise you on the next steps.

  9. How can I see my previous orders?

    All orders can be viewed in your "My Account" section. Simply Sign In and all your orders will be visible.

  10. I received a different item to what I ordered!

    We are sincerely sorry, unfortunately our distribution centre fall prey to the inevitable human error.
    Please contact us at customerservice@oo.com.au with your order number, a description of the what you ordered and what you actually received in error and we will resolve this mistake.

  11. Can I order on the web and then come in and pay for it and pick it up?

    Unfortunately this is not possible. Orders placed through the web are only picked once they are paid for in full and approved. If you order through the web and then come to pick it up it will not be ready and waiting for you. What we will need to do when you come in, is cancel your original order through the web and then do a new order through our showroom registers and you will need to wait as we pick the order for your from our warehouse (usually no more than 10 minutes).

  12. Why Show Australian Dollars when Paying in New Zealand Dollars?

    New Zealand customers are charged in Australian Dollars. The actual NZ$ charge will depend on the financial institution's exchange rate at the time of processing the transaction.

    The NZ$ amounts shown are approximate, based on a current exchange rate value which is updated every hour. The variance between the NZ$ price shown and the one charged by the financial institution is usually very minor.

  13. If I want my order shipped to New Zealand is there any additional charges that I may face?

    We cover any and all import duties and any GST payable on import of your order to New Zealand, so once you have paid for your order at oo.com.au there is nothing further that you need to pay. You will receive your order to your door without any additional charges.

  14. How do I add a Gift Card to items that I have ordered?

    Very easy! Simply:
    1. Shop our website and add your selected Gift item/s to your basket
    2. This will take you to your Basket Contents. Click on the "Show Gift Options" box in the top right hand corner. This will show the gift options for each item in your basket.
    3. Click on the "Add Gift Card to this item" box. This will add a Gift Card for this specific item. You can now enter your personalised message in this box, up to a maximum of 240 characters.
    4. Once you have completed entering your personal message (or multiple messages if you wish to add Gift Cards to more than one item in your order), click on "Save Changes". A green bar will appear at the top of the page if your message has been successfully saved.
    5. If you wish to change your selection, deselect the "Add Gift Card To This Item" box for the specific item and click on "Save Changes". The gift card will now be removed from this item.
    6. If you want to edit your personal message, simply click inside the box and make your changes. Once you have finished, click on the "Save Changes" box.
    7. Once you have completed your Gift Card messages, please continue to checkout as normal.
    • Limit of 240 characters per message
    • Please include "To:" and "From:"
    • Cannot be used with non-pickup items