Products

  1. Can I purchase your items from your premises directly, or do you only sell from your website?
  2. Can I physically see an item on your website before I purchase it?
  3. Do you Price Match or better your Competitors prices?
  4. Do you sell Genuine Authentic items or copies?
  5. Low Price Guarantee
  6. What is Recommended Retail Price / RRP ?
  7. Our Product Range
  8. Product Availability
  9. If an item is no longer on your listing, does that mean you will not be getting it in again?
  10. I clicked on the 'Notify Me' button on an item that was sold out , but now that item is no longer on your website?
  11. Can I request an item, which is not on your website?
  12. Can you reserve an item for me?
  13. How can you sustain such excellent quality products at such low prices?
  14. What Are Refurbished Items?
  15. How can we find out when you will have more stock available, if an item is out of stock?
  16. I saw something on your site was on sale and now it is more expensive. Can I still get the lower price?
  17. I bought something from you and now I notice it is for sale at a lower price on your website, can I get the lower price?
  18. Can I purchase a single item from your Wholesale Bulk Lots?
  19. Can I make a Bulk Purchase order, not from the Wholesale Bulk Lots?
  20. How long does the perfume fragrance last once applied?
  21. What does the warranty on a watch cover?
  22. Can my usage of my watch affect the Water Resistance it offers?
  23. What does the Water Resistance Level on a watch mean?

  1. Can I purchase your items from your premises directly, or do you only sell from your website?

    While over 95% of our sales are processed through our website we do have a showroom which is attached to our warehouse at

    25-55 Rothschild Ave
    Rosebery NSW 2018
    Australia

    It is open from 9am to 5pm Monday to Friday. See the showroom information page for details on other opening times - we usually open in the lead-up to Christmas.

    We have a large proportion of what we sell online available at the showroom and you are able to browse through our range and select any item and purchase it onsite at the same low prices as is on our website.

    Your order is then brought to you while you wait so this is a great way so take instant advantage of our low prices and enjoy even greater savings as there are no delivery charges.

  2. Can I physically see an item on your website before I purchase it?

    Yes, come visit our showroom located at:

    25-55 Rothschild Ave
    Rosebery NSW 2018
    Australia

    It is open from 9am to 5pm Monday to Friday. See the showroom information page for other times.

    We have a large proportion of what we sell online available at the showroom and you are able to browse through our range and select any item and purchase it onsite at the same low prices as is on our website.

    Your order is then brought to you while you wait so this is a great way so take instant advantage of our low prices and enjoy even greater savings as there are no delivery charges.

  3. Do you Price Match or better your Competitors prices?

    We guarantee that our prices are the lowest prices in Australia – we continually check prices to ensure our prices are the best offered by any reputable Australian retailer on the internet or in traditional bricks and mortar stores

    • In the unlikely event that you find a lower online or mass-circulation advertised price on an identical item sold by oo.com.au, we will beat that price.
    • Furthermore, this guarantee is valid for up to 7 days after your purchase.
    • It is yet another reason why when you shop at oo.com.au you can be assured that you are getting the best online shopping experience possible.

    Click here for the full Terms and Conditions »

  4. Do you sell Genuine Authentic items or copies?

    Let us assure you that ALL OUR ITEMS/PRODUCTS THAT WE STOCK ARE 100% GENUINE AND AUTHENTIC.
    We have a very thorough buying process and do not consider any items that may potentially be copies or fakes.
    We would like to make this issue very clear that we DO NOT sell any products that are NOT AUTHENTIC or that are DAMAGED at oo.com.au.
    All items we sell are also fully guaranteed.

  5. Low Price Guarantee

    What is the oo.com.au Lowest Price Guarantee?

    We guarantee that our prices are the lowest prices in Australia – we continually check prices to ensure our prices are the best offered by any reputable Australian retailer on the internet or in traditional bricks and mortar stores

    • In the unlikely event that you find a lower online or mass-circulation advertised price on an identical item sold by oo.com.au, we will beat that price.
    • Furthermore, this guarantee is valid for up to 7 days after your purchase.
    • It is yet another reason why when you shop at oo.com.au you can be assured that you are getting the best online shopping experience possible.
    • See Below for Terms & Conditions

    How do you take advantage of this Guarantee?

    Please send an email to customerservice@oo.com.au and advise us of the following information:

    • The price, description and website link on the oo.com.au website of the item you are interested in
    • The price, description and website link of the same item on the site that is cheaper. Please ensure the link you send us goes directly to the item in question. If the link is only to the competitors homepage or category page please give concise instructions on how to find the item itself on their site
    • Please advise your name, contact details (phone and email address) and postcode to where the item will be shipped
    • Please confirm you have done a check to ensure the competitor is Reputable and that they are based in Australia. Please read below to see what this entails

    Terms & Conditions:

    • Of course the item we are pricing against must be brand new, as opposed to factory-reconditioned, soiled or demo models. Features, accessories, warranties, brand, model and colour must be the same.
    • The seller offering the lower price must have the item in stock, and the seller must be a reputable establishment, and subject to the laws of Australia (i.e. be an Australian site to ensure you are protected by Australian consumer protection legislation). We retain the sole discretion as to who is and is not reputable. Our decision will be reasonable based on factors which include whether the competitor has an Australian phone number, address and ABN, and whether their products are located in Australia or shipped in from overseas when ordered.
    • This offer does not apply to auction sites and quantity discounts. This offer will only consider the price you would have to pay on our competitors website and NOT nett of Cash Back offers - as in most cases it takes months to get the cash back.
    • If we are comparing to an online retailer we will need to include shipping charges, as some online retailers raise their shipping charges to compensate for their lower priced items. If we are comparing to a bricks-and-mortar store we will beat the price not including delivery charges, as there would still be a time and travel cost to you to go to the store, which may be more or less than our delivery charges.
    • If your comparison is prior to purchase we will discount the amount you pay to beat the price you have found. If the comparison is after your purchase, we will provide a Gift Coupon of a value that is greater than the difference between the price you paid and the valid lower price you have found.
    • Our Lowest Price Guarantee when sent after your purchase only applies if the price at the competitor was lower at the time of your purchase. So if the competitor goes on sale after you purchase, or their sale ends prior to your purchase, then the Lowest Price Guarantee offer does not apply.
    • This offer does not apply to lower prices being offered on our own site due to price reductions or sale discounts which are given from time to time. This offer does not apply to ’24 hour type’ promotions (for example, where an item is discounted for 24 hours only) including our own Daily Slam Dunk promotions.
    • As a condition of this Policy, we reserve the right to limit a customer's entitlement to purchase a maximum of one unit of any item which has been the subject of this Policy, at the price calculated according to our Lowest Price Guarantee. We may, at our sole discretion, waive this right on request and allow more than one unit to be purchased at this lower price.
    • Prices that we offer as part of the Lowest Price Guarantee cannot be used in conjunction with other discounts or promotional coupons.
    • If you are a New Zealand based customer, the competitor whose prices we are beating must be based in New Zealand or if they are based in Australia, they must ship to New Zealand.
    • This Lowest Price Guarantee is subject to change without notice, but any changes will always be published on this page.

  6. What is Recommended Retail Price / RRP ?

    The Recommended Retail Price (RRP) is the suggested selling price that the manufacturer, distributor or importer provides to us at the time of our purchase of each product.

    At the time of listing each item for sale, we do our own research to establish whether each suggested price is realistic. If we determine it is, then this is the price that we publish as our supplier's Recommended Retail Price.

    If our research indicates that a price is not realistic then we discuss this with the supplier and ask them to provide us with a revised Recommended Retail Price.

    As market prices are dynamic, we cannot guarantee the current accuracy of a Recommended Retail Price . We therefore recommend you do your own research as to market prices before you purchase. We do however guarantee that you will always pay the lowest price when shopping with us. Please refer to our Low Price Guarantee for full details.

    We will always update a Recommended Retail Price immediately upon becoming aware of changes to the suggested retail price by our supplier. We also welcome all feedback that enables us to keep our suppliers updated as to current market prices.

    Where we are the importer of a product we do not publish a Recommended Retail Price unless that identical item is readily available in the marketplace. In these cases we will publish the selling price in the market as the Recommended Retail Price.

  7. Our Product Range

    We are proud to offer you a massive range of top international and local brand and other quality merchandise at amazingly low prices.

    When shopping at oo.com.au you will save up to 80% off retail prices on over 30 Department Store categories.

    Our range is always fresh and dynamic with over 75 new items being received each week.

    Our prices are so low as we sell predominantly via the internet so we don’t have all the typical retail overheads. This means all our savings can be passed onto you giving you absolutely awesome deals.

    This saving doesn't mean you have to compromise on any of the normal 'bells and whistles' you are accustomed to when shopping in your favourite retail stores. We offer a No Questions Asked Money Back Guarantee, Low Price Guarantee which ensures you always pay the lowest prices even after your purchase, full warranties and transit insurance, awesome customer service over email or via our telephone hotline, and you can even earn Velocity Points on every item you purchase from us.

    As our prices are so low we often sell out of items quickly. To ensure you don’t miss out on a bargain, we offer a free newsletter service for new product arrivals, free shipping, discount coupons and other great promotions. Click Here if you wish to subscribe to our newsletters.

  8. Product Availability

    We operate on a "first come first served" basis. As our prices are so low we often sell out of items quickly. To ensure you don’t miss out on a bargain, we offer a free newsletter service for new product arrivals, free shipping, discount coupons and other great promotions. Click Here if you wish to receive our newsletters.

  9. If an item is no longer on your listing, does that mean you will not be getting it in again?

    We work hard with our suppliers to restock product lines that are in demand. However, a portion of our stock is one-off opportunity buys which may or may not be available again. If we are not certain we will be receiving a product back in we remove it from our listings.

    It is possible that we may restock any item again, so make sure that you are subscribed to our newsletter Click Here for regular updates of the newest and best products we get in.

  10. I clicked on the 'Notify Me' button on an item that was sold out , but now that item is no longer on your website?

    This means that we no longer believe that we will be able to restock that item at all or at a price that would be as attractive to our customers as the ones that sold out.

    If any item is removed from our website it generally means that we do not plan to restock that item in the near future.

    However we are often surprised with the products we are offered, so please register here for our newsletters and we will notify you with all hot, new items we receive in each week.

  11. Can I request an item, which is not on your website?

    Yes you can. Our Marketing and Purchasing teams are always open to Product demand and suggestions for future purchasing consideration. Please email your request to customerservice@oo.com.au
    .

  12. Can you reserve an item for me?

    Due to our high turnover of stock and nature of our business, we regret we are unable to reserve stock for any of our customers. Our deals are on a first 'come', first 'buy' basis!

  13. How can you sustain such excellent quality products at such low prices?

    Really glad you asked, we love answering this question!
    Being a retailer that sells predominantly online we are able to provide a national 24-hour service at a substantially lower cost base than traditional bricks and mortar retailers who have to operate many physical stores with high rents, wages and distribution overheads. Because we don't have these overheads we do not need to charge the same high margins they require in order to sustain their businesses.
    We focus on supplying high volumes at low margins which means great deals for you.

  14. What Are Refurbished Items?

    Customers return goods for a number of reasons - for example, they may have changed their minds and no longer want the item, or they may have had difficulty operating the item. More often than not, there is nothing wrong with the item.
    What Does It Mean?
    An item that is classed as "refurbished" is an item that has been returned to the manufacturer, who has thoroughly tested the item, and repackaged it for resale. It has been approved for resale because it has met a set of stringent standards. In most cases, the item looks brand new, and operates like a brand new item, but it may have different packaging. The cost of such an item is usually lower.

    NOTE:With refurbished MP3s and MP4s all headphones and accessories are BRAND NEW, only the main unit is refurbished.

    Why Buy Refurbished?
    We only source refurbished items from manufacturers who have extremely good, quality products and reputations, and have very high standards of testing. When you see a refurbished offer from oo.com.au, you know you are getting a great deal, without compromise.
    What Was Wrong With The Item and How Do I Know It Has Been Fixed?
    Very often there was no problem with the item; where a problem is found, the item is repaired so that it is like new, after which it is deemed by a qualified service bureau to be in full working order. The item will typically be tested at least twice. In fact, the return rate of refurbished items is often less than the return rate of new items. Rest assured - when you buy a refurbished item you not only get a great deal, you get total peace of mind.
    What Is The "RRP" on a Refurbished Product?
    The "RRP" shown on a refurbished product is the Recommended Retail Price, as advised by our suppliers, of the item when sold in new condition. The refurbished items we sell are refurbished to the highest standards and are guaranteed in the same way that new items are guaranteed.

  15. How can we find out when you will have more stock available, if an item is out of stock?

    If we have reordered stock that is sold out, there will be a button on that item's page on the website that says "Notify Me". By clicking on this and keying in your email address, our system will send you and automated email alert as soon as the stock comes in. This is an advance notification so you will have first option at purchasing that item before it sells out again.
    By signing up for an email alert for a particular item, it enables us to monitor interest and demand for a particular product. So make sure you have signed up for it, so we know you are interested. As we are constantly pushing our suppliers to restock great sellers, we often receive it at very short notice. Therefore our Customer Service team is not able to advise when stock is coming in.
    We also recommend signing up for our newsletters (Click here) which give notice of most of the newest and hottest product lines we receive in each week.

  16. I saw something on your site was on sale and now it is more expensive. Can I still get the lower price?

    From time to time we run special promotions to offer further discounts on our already exceptionally low prices. When these promotions end the normal price takes effect again. Occasionally when we restock a product the purchase price goes up to the extent that we have to adjust the selling price upwards too.
    We will always ensure that any selling price we have is super competitive in the market and we back that up with our 'Low Price Guarantee'. As a result, we are unable to extend a lower price offer once the price has been adjusted upwards. To avoid disappointment we encourage you to purchase when you see something at a price you find attractive.

  17. I bought something from you and now I notice it is for sale at a lower price on your website, can I get the lower price?

    From time to time we do reduce product prices if we receive a new shipment at a lower cost price and we are able to pass that saving onto our customers. We also run short term promotions from time to time where we may reduce the prices of all or some of our items.
    We regret that we are unable to apply this lower sales price to purchases made prior to this price change.

  18. Can I purchase a single item from your Wholesale Bulk Lots?

    Only if that item is also for sale as an individual item. If an item is only available through our Wholesale Bulk Lots we regret that we are unable to sell single items from our wholesale bulk lots, as they are pre-packed and counted as a unit, for our 'Wholesale Bulk Lots' Category.

  19. Can I make a Bulk Purchase order, not from the Wholesale Bulk Lots?

    We do sell multiple items for Bulk Ordering. If you wish to purchase in Bulk, please advise us of the details, including the EXACT item/s, stock quantity you require and your shipping address, as freight costs depend on the size & weight of the parcel.
    We will then reply with item availability and best offer we can give you for your request.

  20. How long does the perfume fragrance last once applied?

    Parfum : Lasts for more than 5 hours. Parfums are usually the most expensive as it contains very little alcohol. A little amount can last for a long time
    Eau de Parfum (EDP) : Lasts up to 4-5 Hours. It is more potent than Eau de Toilette however it is more expensive
    Eau de Toilette (EDT) : Lasts up to 2-3 Hours. Eau de Toilette's are most common on the market and is pretty much the standard strength across all perfume ranges
    Eau de Cologne : Lasts up to 2 Hours. It is a perfumed liquid composed of alcohol and certain aromatic oils
    Aftershave : Used by men after shaving, it contains 70% alcohol. Aftershave is a fragrant lotion used on the face after shaving

  21. What does the warranty on a watch cover?

    Every watch sold by oo.com.au comes with a minimum 12 month warranty against manufacturer defects which is provided either by the manufacturer or oo.com.au. In many cases the warranty provided is greater than 12 months, please refer to each watches listing to see the warranty period.
    The minimum 12 month warranty on each watch covers manufacturer defects only. It does not cover wear and tear related defects, such as usage-related damage to the watch face, the strap or on any decorative features including diamantes. Defects to the watch strap or decorative features that are evident only within 21 days of purchase are covered by oo.com.au. The battery is covered for 3 months from purchase.
    Please note that to keep the warranty active on water resistant watches, if you do have the battery changed on your watch you must get the watch pressure tested to ensure there is no chance of water leakage into the watch.

  22. Can my usage of my watch affect the Water Resistance it offers?

    There are several features that help make a watch water-resistant. The most important is the gaskets, or 0 rings-made of rubber, nylon or Teflon which form watertight seals at the joints where the crystal, case back and crown meet the watch case. If the watch is a chronograph, the chronograph pushers will also have gaskets.
    In addition, water-resistant watchcases are lined with a sealant, applied in the form of a quick-hardening liquid, which helps keep water out.
    Over time the gaskets can become contaminated or misshapen, cases become distored or crystals loosen or break. Without specific preventative maintenance, over time the seals will weaken and the effectiveness of the water resistance will reduce.
    Furthermore watches are NOT designed to be used around warm water or saunas. Warm water can cause the seals to expand and let water in. This can be seen by small precipitation on the watch glass. In most cases the precipitation will disappear and this most likely will not affect the watch functionality . If this does occur, to the extent permitted by law, it is not covered by warranty. If you are concerned about damage to the watch please take it to a watch repair to test / fix the seal. No warranty will cover watches that have been used in warm water or beyond their water resistance capabilities.
    Please note that to keep the warranty active on water resistant watches, if you do have the battery changed on your watch you must get the watch pressure tested to ensure there is no chance of water leakage into the watch.

  23. What does the Water Resistance Level on a watch mean?

    Use these guidelines to choose the right water-resistant watch:

    1. Water Resistant: Watches that are marked “water resistant” that do not specify a depth rating are not designed to be submerged below the surface of water. They are designed only to protect against accidental exposure to water.
    2. 1 ATM: 10 metres/33 feet: Protected against accidental exposure to water; for example, splashes, perspiration or accidental immersion. It should not be submersed in any water.
    3. 3 ATM: 30 metres/100 feet: Suitable for everyday use. No swimming.
    4. 5 ATM: 50 metres/165 feet: Suitable for short periods of surface swimming. No diving or snorkelling.
    5. 10 ATM: 100 metres/330 feet: Suitable for swimming and snorkelling. No diving.
    6. 20 ATM: 200 metres/660 feet: Suitable for high-impact water sports and recreational scuba diving.
    7. Diver: 150-200 metres/500-660 feet: Suitable for deep-sea scuba diving.
    The depth specified on the watch dial represents the results of tests done in the laboratory, not in the ocean. They refer to the depth at which a watch will keep out water if both watch and the water are perfectly motionless. These conditions, of course, are never achieved in a swimmer's or diver's environment. In real life, the movement of the wearer's arm through the water dramatically increases the pressure on the watch; so it cannot be worn to the depths indicated by lab testing machines.
    Please do not immerse watches below a water resistance of 200m into warm water as the seals may be insufficient or inadequate depending on your watch model.