All shipments are covered by transit insurance. If you have received an item that is damaged please contact us at customerservice@oo.com.au and advise us of the nature and extent of the damage. Please also advise us of your name, contact number and order number.

It is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles.

We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.