All products purchased from oo.com.au come with warranties and are fully guaranteed.

There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team on customerservice@oo.com.au and give a full detailed description of the problem, as well as your Order Number.

Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you.

If it is found that the item you received is faulty then we (or the originating supplier on locally sourced products) will exchange it at no cost to you. If neither oo.com.au, nor our supplier, has any more of the product in stock, then a full refund will be provided.