Shopping:

How do I use a voucher / promotional code

To use a voucher or promotional code, firstly select the items you wish to purchase and click through to the CHECKOUT. Once you are in the CHECKOUT stage, please click the link available to type in your promotional code. If you have any active vouchers against your account, a drop-down list will be available to choose your credits from.

Please note that vouchers and promotional codes are unable to be applied for the cost of Shipping and Handling / Delivery. All vouchers have a six month expiry date (from the time of issue) and cannot be re-issued once they have expired.

If you apply a voucher within the CHECKOUT stage and do not complete the transaction – it may take our system up to 15 minutes for the voucher to reappear under MY VOUCHERS.

To view your current vouchers, please click here: My Vouchers


Do you provide size charts

Each sales event will have a size chart available, displayed in the product page. As we source hundreds of different brands - located all over the World, please make sure you check the sizing before purchasing as there are variations in standard sizes for different country.


Is there any more information about your products

Our Buying Teams will always endeavour to describe the features and benefits of all items on the product page.

Should you require any further information, please feel free to contact our Customer Service Department with any questions you may have. As the discounts we offer are substantial and stock is limited, items may sell out before we can reply to you with any specific information.


Can I save items in my cart for later

As OO.com.au is a fast paced sale website – your cart will refresh after 15 minutes of inactivity. Unfortunately you are unable to hold or save items in your cart and will have to get in quick for the best deals!


Do you have a stock list for future sales events

Our Buying Teams will secure sales event details and have them advertised on our homepage as soon as possible – however we are unable to confirm future sales and brands too far in advanced. We do send out daily emails with new sales events – so for the most up to date information, please subscribe to our mailing list or check in on the site!


Technical Support:

How can I search for items on the website

You are able to select a shopping category or use our search function to find items fast.


How do I remove items from my cart

If you have changed your mind and have not yet checked out – you can decrease the quantity of an item from 1 to 0 within the CHECKOUT stage. Alternatively, your cart will refresh automatically after 15 minutes of inactivity.


I’m having an issue loading / accessing the website

If you are having issues accessing or loading the site – it may have something to do with your Internet Browser settings. Ensure that you have cookies enabled and that you are using the latest version of your Internet browser.

We’ve included some details on how to enable cookies below:

Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari: http://www.apple.com/support/?path=Safari/5.0/en/9277.html
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

If all else fails, please try an alternate browser – or visit our mobile site or APP via your smart phone!

Should you require any assistance, please lodge a contact message with our Customer Service Department and we’ll assist to troubleshoot wherever possible.


Why have the items in my cart disappeared

Have you been shopping for long? Items within your cart will time out after 15 minutes of inactivity. It’s always best to have a quick browse through all the sales and then go through and purchase what you’d like. Do be quick – as items tend to sell out quickly!

How do I use my Vouchers?

Once you have placed the items you wish to purchase into your shopping cart you can apply your vouchers to the purchase (with the exception of any shipping charges) by selecting the voucher total from the drop down menu in ‘My Cart’.

How do I edit my account details

If you’d like to edit any of your account details, such as your username, email, password or address book – please click on through to MY ACCOUNT – located at the top of our homepage.

Alternatively, please click here: My Account


I’ve forgotten my password

If you’ve forgotten your password, there is a ‘Forgotten Password’ link available on the sign in page.

Alternatively, please click here: Forgot Password


How do I unsubscribe from the newsletters

At the bottom of each newsletter, there will be the option to opt out of receiving our daily newsletters. If you’re unable to locate this, please contact our Customer Service Department and we can do this on your behalf.


What can I do if I’m not receiving newsletters

You can contact the Customer Service Department to ensure that you are subscribed. If you are subscribed – please ensure that you check your email account settings as our emails may be filtered through to a ‘social’ or ‘junk’ folder.

How do I edit my address 

You have the option to select your delivery address during the CHECKOUT process. Once your order has been confirmed, we will email you the details – including your selected delivery address. We encourage all customers to review their order confirmation email for any errors. 

You are able to change your delivery address online in your account area with in 2 days of placing your order. Simply head over to MY ORDERS in your account area and select the order you would like to change the delivery address, you will then be able to update your preferred delivery address.
To return a product, please click here: Request New Return

Some sales events will be dispatched directly from our Brand Partner’s warehouses and your order information is sent directly to them once the sales event ends. If we are unable to cancel your order ourselves, we will attempt to contact our suppliers and request for a cancellation on your request where possible.


I need to change / edit items in my order

After an order has been placed, we are unable to add extra items or swap items. We do have the facility to cancel one item (or whole orders) as long as the sales event you have purchased from is still online and your order has not been packed.

If you’ve made a mistake and change your mind, we suggest that you place a new order and contact the Customer Service Department to cancel the original order.

Some sales events consist of stock that is already in our warehouse and may commence packing before the sale ends. If this occurs, we may not be able to cancel your order.

To contact our Customer Service Department to cancel an order – please lodge a contact message via the CONTACT US section, located in MY ACCOUNT.



I’ve received my order, but I’m missing an item


If you are missing an item – it is best to check the MY ORDERS section online for further information first. Even though customers are able to order from multiple sales events at the same time – each different branded sales event may be sent at different times, from any one of our international warehouses. Should we encounter any stock issues and have to cancel an item – this will be listed under “Refunded Items” within your order details page. You will also receive an email from the Customer Service Department notifying you as soon as this occurs.

Should you be missing an item that is not reflected in the MY ORDERS section, please lodge a contact message and our Customer Service Department will gladly assist you look into this.

To view your orders, please click here: My Orders


Why has an item become unavailable

With more than 10,000,000 members across 7 countries – taking into consideration all orders placed, only a very small amount of items may become unavailable. Our teams will always try to complete your order before resorting to issuing you a refund.

From time to time, an advertised item may not be available at the time of packing. The sales event stock you see available online is generally not held in our warehouse – but is with our Brand Partners at their warehouses. Once a sales event ends – we will compile all of our customer’s purchases and buy in bulk from our suppliers. After this has occurred, our suppliers will then send through this stock and our warehouse teams will then pack the sales event.

By operating in this manner, we are able to secure lower prices and forward these savings onto our customers!

Unfortunately discrepancies can occur, or we may be sent the wrong item from our supplier and we will be unable to complete your order. As soon as we establish that there is a stock error, we will refund you via your original payment method.

As we do not hold your purchased items in our warehouse at first, we may not know that your product has been made unavailable until the stock reaches our warehouse and we’ve packed the sales event.

We sincerely apologise to any customer that this may occur to.


What can I do if I never received an order confirmation email

If you did not receive an order confirmation email, please check the MY ORDERS section online to see if our system has accepted your order. If you are unable to locate the order within the MY ORDERS section, please double check with your banking account that any funds have come out.

To view your orders, please click here: My Orders

Should you have been charged for an order that has not come through our system, please contact our Customer Service Department and we will assist you locate the order.

Before contacting our team – please double check if you have made a second account with OO.com.au, as many customers can find missing orders attached to a separate email account (such as a work email address).

What payment methods are accepted

Deals Direct accepts VISA, MasterCard, American Express, PAYPAL and MasterPass. We are unable to accept any bank transfers or cheques. All transactions must be placed by our customers, and cannot be processed via the Customer Service Department.


What company name will appear on my credit card statement

oo.com.au


When will I be charged

You will be charged during the CHECKOUT stage once your order has been confirmed.


Do you have a discount for bulk buyers

As OO.com.au already offers up to 80% off our Brand Partner’s RRPs – we are unable to offer any further discounts for bulk buyers. Customers do have a limit of purchasing an item 5 times per order. Should you require any further items, please place a second order.


Can I pay for my order using a voucher / promotional code

Customers can pay for the price of all sales event items with a voucher or promotional code. The Shipping and Handling fee attached to each order cannot be covered by a voucher or promotional code and must be paid via one of the above payment methods.

Please note that some vouchers and promotional codes may attract a minimum spend that excludes the cost of Shipping and Handling.


I’m entitled to a refund – how long will this take

Once you have been notified of your refund, we will endeavour to issue you with your refund the next business day. Once your refund has been processed, please allow up to 5 business days for the funds to reach your account. If you have paid via PAYPAL, you will receive an automated refund receipt to your inbox.

Should you be entitled to a refund via your original payment method and your original transaction was split tender (partial store credit / partial credit card payment) – our administration system will automatically refund any voucher value first. If you have utilized a promotional code, this will be refunded to your Deals Direct account as a store credit.


Does OO.com.au sell gift cards

At this stage, OO.com.au does not offer gift cards for purchase.

How long will it take to deliver my order

Most sales events consist of stock held in one of our supplier’s warehouses, from all over the world. Once all customers have placed their orders and the sales event has ended – this is when the magic happens! If the sales event stock is already at our warehouse – we will ship your order straight to your door as soon as possible. If not, our suppliers will organize to ship the sales event stock to one of our international warehouses.

Each sales event listed online has its own estimated delivery time frame. These time frames can be found in the ‘Product Information’ section at the time of purchase, as well as from the MY ORDERS section online after your purchase. We generally advise that it can take up to 5-14 days for your order to reach you.

Whilst we endeavour to meet our estimated delivery time frames, there are many factors out of our control that mean you may receive your order later than anticipated. We do apologise for any unforeseen delays, however - our team is always working hard to get your order to you as quickly as possible.

On some occasions, we may not be able to complete your order in full. We will inform you as soon as we are made aware of any discrepancies with stock and ensure that you are refunded via your original method of payment urgently. With over 5 major warehouses located all over the world, dispatching over 700,000 items each week – you can take ease in knowing that it is only a very small percentage of orders that may be effected.

To check the progress of your order, please visit My Orders

For sales advertised as 24 hour dispatch or 48 hour dispatch
For purchases made before 6pm AEST Sunday to Thursday on eligible sales only.
Purchases dispatched on working days (excluding public holidays)

When nominating express delivery during checkout
Next business day delivery available in Sydney and select Melbourne metro areas on orders placed by 12pm AEST.
Only applicable on select sales and products


Can you express ship my order

Unfortunately we do not offer an express shipping service and are unable to expedite individual orders.


I can’t track my parcel

You will only be able to track your parcel once it has been packed and dispatched from one of our warehouses. Once your order has been packed and prepared for dispatch – it may take up to 3 business days for your tracking information to be updated into our delivery partner’s tracking website.

If your tracking information is marked as “invalid” or “not active” after one week from the date of dispatch – please contact our Customer Service Department via the MY CONTACTS section, located in MY ACCOUNT.

My order hasn’t been delivered yet

Has your order been packed and dispatched yet? View the latest information on your order by visiting MY ORDERS, in the MY ACCOUNT section. Once your order has been dispatched, you’ll be able to track your parcel with our delivery partners.

For local brands – these will be packed in our Sydney Warehouse or sent directly from the supplier – expect 3-5 working days.


Should your parcel be in transit for more than 15 business days - please contact our Customer Service Department via the MY CONTACTS section and we’d be happy to help you look further into the delay.


How much am I charged for delivery

Your delivery fee will be automatically calculated during the checkout stage, based on what you have ordered. For orders shipped locally from our Australian Warehouse, Shipping and Handling is usually charged at $9.95 per branded sales event. For international orders, delivery will cost $11.95. Enjoy Free Shipping on most brands for subsequent orders placed within the hour.


How are my orders sent to me

OO.com.au uses a number of delivery partners and courier services depending on which warehouse your order is coming from and where you live.

In some instances, your order may be delivered directly to your door via our supplier's warehouse.

When stock from different suppliers is made available in the same warehouse, at the same time, we may consolidate orders where possible. This means that in some instances, you may receive different orders together in the same parcel. For these orders, the shipping and handling charges will remain unaltered as this fee not only covers the cost of dispatch, but the preparation of the order as well.

As a sales event website, we do not build our postage fees into the price of the items like regular full price websites. Our shipping fees do remain flat rate regardless of purchasing locally or from one of our many international warehouses.

How do I lodge a return

We request that all returned products have a ‘Return Authorisation Number’ (RAN) before being sent back to our warehouse.

To obtain a RAN, please select “Request new return”, within the MY RETURNS section of your account. From here you will need to select which items you would like to return and provide a detailed reason for return.

Our Returns Department will review and process your request within 1 business day and email through a RAN and our Returns Address. Please note some returns may be declined due to the specific returns policy attached to that product. If this is the case, you will be emailed notifying you of this.

To return a product, please click here: My Returns


Please refer to our Returns Policy for further information: Return Policy

Customer Service

Please note we do not have a call center to manage telephone enquiries. 

We have Customer Service Agents located all over the world to assist you with any query you may have. We operate a large team to answer contact messages, which can be lodged online. 

To lodge a contact – find CONTACT US, located under MY ACCOUNT. 

The automated messages you receive from us, including the Order Confirmation email and the Returns Approval email are sent from unmonitored email addresses. Please contact us via the Contact Message System.