How do I use a voucher / promotional code
To use a voucher or promotional code, firstly select the items you wish to purchase and click through to the CHECKOUT. Once you are in the CHECKOUT stage, please click the link available to type in your promotional code. If you have any active vouchers against your account, a drop-down list will be available to choose your credits from.
Please note that vouchers and promotional codes are unable to be applied for the cost of Shipping and Handling / Delivery. All vouchers have a six month expiry date (from the time of issue) and cannot be re-issued once they have expired.
If you apply a voucher within the CHECKOUT stage and do not complete the transaction – it may take our system up to 15 minutes for the voucher to reappear under MY VOUCHERS.
To view your current vouchers, please click here: My Vouchers
Do you provide size charts
Each sales event will have a size chart available, displayed in the product page. As we source hundreds of different brands - located all over the World, please make sure you check the sizing before purchasing as there are variations in standard sizes for different country.
Is there any more information about your products
Our Buying Teams will always endeavour to describe the features and benefits of all items on the product page.
Should you require any further information, please feel free to contact our Customer Service Department with any questions you may have. As the discounts we offer are substantial and stock is limited, items may sell out before we can reply to you with any specific information.
Can I save items in my cart for later
As OO.com.au is a fast paced sale website – your cart will refresh after 15 minutes of inactivity. Unfortunately you are unable to hold or save items in your cart and will have to get in quick for the best deals!
Do you have a stock list for future sales events
Our Buying Teams will secure sales event details and have them advertised on our homepage as soon as possible – however we are unable to confirm future sales and brands too far in advanced. We do send out daily emails with new sales events – so for the most up to date information, please subscribe to our mailing list or check in on the site!
How can I search for items on the website
You are able to select a shopping category or use our search function to find items fast.
How do I remove items from my cart
If you have changed your mind and have not yet checked out – you can decrease the quantity of an item from 1 to 0 within the CHECKOUT stage. Alternatively, your cart will refresh automatically after 15 minutes of inactivity.
I’m having an issue loading / accessing the website
If you are having issues accessing or loading the site – it may have something to do with your Internet Browser settings. Ensure that you have cookies enabled and that you are using the latest version of your Internet browser.
We’ve included some details on how to enable cookies below:
Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
If all else fails, please try an alternate browser – or visit our mobile site or APP via your smart phone!
Should you require any assistance, please lodge a contact message with our Customer Service Department and we’ll assist to troubleshoot wherever possible.
Why have the items in my cart disappeared
Have you been shopping for long? Items within your cart will time out after 15 minutes of inactivity. It’s always best to have a quick browse through all the sales and then go through and purchase what you’d like. Do be quick – as items tend to sell out quickly!